Terms and conditions

  • Business name: NADOSAH, spol. Ltd.
  • Place of business: Weberova 6967/2, 08001 Prešov
  • ID: 45 329 753
  • Entry in the Commercial Register: Os Prešov, Oddiel Sro, Insert number 22379/P
  • Statutory authority:  Marek Fecko – executive manager, Miroslav Fecko – executive manager
  • Operator of portals: www.nadosah.skwww.letenky-sky.skwww.rezervacie.euwww.akciove-letenky.sk

I. SERVICE OF THE ONLINE RESERVATION SYSTEM AND SALE OF PLANE TICKETS AT ADDRESS:

  • WEBEROVA 2, 08001 PREŠOV
  • ZOC MAX, VIHORLATSKÁ 2/A, 08001 PREŠOV

1.NADOSAH, spol. Ltd. operates an online reservation system at www.nadosah.sk, www.rezervacie.eu, www.akciove-letenky.sk, www.letenky-sky.sk, through which a client has the possibility to find the currently available airline according to the requirements (place and date departure / arrival, number and composition of passengers and other supplementary requirements) and the client can also reserve selected airline. NADOSAH, spol. Ltd. also operates ticket sales and ticket reservations, which is governed by these general terms and conditions NADOSAH, spol. Ltd. All rights reserved. Copying articles, graphics, images or other parts of the site is prohibited.

2.The client can view the current state of free spaces in airplanes and current prices 24 hours a day. A reservation for a particular desired flight can be made if the departure is later than 2 days from the day the client wishes to make the reservation. Example: On 10th of April, it will not be possible to make reservations for 10th, 11th and 12th of April. However, on these days it will be possible to view free flights and currently available prices. In this case, the client can contact the call center and make a reservation by phone. The earliest reservation can be made online on 13th of April.

3. Once a reservation has been made, the client will receive automatically generated reservation code as well as e-mail with confirmation of reservation. The client has the opportunity to check his reservation at www.checkmytrip.com (the site is in English language) where he will insert his reservation code (or order identification code) into field „AMADEUS Reservation number“ and enter his / her surname, resp. surname of the passenger (without diacritics) into field „Passanger's Last name“. This does not apply to Ryanair tickets. In case of any discrepancies in the reservation the client is obliged to contact NADOSAH, spol. Ltd. in writing, by email or by phone. The incorrect name and surname or surname confused with name is also considered as discrepancy. If the client does not check the reservation and does not expect error correction, NADOSAH, spol. Ltd. is not liable for any potential losses arising from the client’s actions. The reservation is valid until the day and hour listed on the reservation. Up to this time, the booking confirmation is guaranteed only by booking a specific place in chosen reserve class. The reservation price is guaranteed by the airline only on the day of booking. In the coming days the airline reserves the right to change the price due to the exchange rate or introduction or increase of air transport fees. Therefore the actual price should be verified on the day of payment in call-center. At the same time as the booking confirmationis sent to clients by email, the online booking system generates tariff conditions and the airline's indi­cative airline tariffs for the booked flight are send to the client's mail as well. The client entitled to request the exact wording of the tariff terms and conditions by telephone or e-mail directly at NADOSAH, spol. Ltd. before paying the ticket and they are binding upon cancellation or change of ticket. By completing the data and completing the reservation the client agrees with processing of provided personal data for the purpose of issuing the ticket.

4.For every flight, the client has the option to directly request a seat in the airplane. This does not apply to Ryanair tickets. It is not possible to automatically book a seat in an airplane beforehand for all airlines, all flights and for all tariffs. If the air carrier enables reservation of seats and this reservation will be successful, the client can check his reservation of seat after completing the booking at www.checkmytrip.com (the site is in English language) where he will insert his reservation code (or order identification code) into field „AMADEUS Reservation number“ and enter his / her surname, resp. surname of the passenger (without diacritics) into field „Passanger's Last name“. In case the seat reservation can not be made online or by telephone at call-center, the client can reserve the seat only at check-in before departure. The client can also ask for a special type of meal. Not all airlines provide all types of meals that are on offer at the booking portals. The food the client chooses will be requested and if that particular airline offers that food as part of the on-board service, the client will receive a confirmation. If the airline does not provide this food, the food will not be confirmed. The client can check after completing the entire reservation whether the airline has confirmed or declined the food and the reasons for that at www.checkmytrip.com (the site is in English language) where he will insert his reservation code (or order identification code) into field „AMADEUS Reservation number“ and enter his / her surname, resp. surname of the passenger (without diacritics) into field „Passanger's Las­t name“.

II. Validity of the ticket reservation

1.If the client will not pay for the ticket according to Article IV point 2 until the validity of reservation, resp. until the time which set at the confirmation of reservation as a due date, the reservation will be canceled by the system and the client loses claim for compensation. The price of a ticket which will be confirmed at the end of the reservation is guaranteed only on the day of booking as airlines reserve the right to change the price depending on the currency exchange rate against the EUR and introduction of fees in air transport. NADOSAH, spol. Ltd. reserves the right to refuse to issue a ticket if the ticket can not be issued for the price given at confirmation due to system error.

2.It is necessary to fill all personal data truthfully and correctly. This information serves to identify the client and his booking in the further communication as well as for issuing a flight ticket. If the airline requires additional documents for issuing a flight ticket (passport number, citizen's license, number of miles and more cards, copies of citizens' card, credit card number), the client will be notified by telephone or via e-mail at provided e- mail address. NADOSAH, spol. Ltd. reserves the right to non-issue of the product if the client does not provide such requested documents or fails to deliver them in time without any claim for damages that would have arisen to the client in the event of non-delivery of the product. In the case of false, resp. incomplete data, NADOSAH, spol. Ltd. reserves the right to cancel the reservation immediately, resp. to adjust the price or call for any damage caused by false information. In this case, NADOSAH, spol. Ltd. does not bear any responsibility for damages incurred to the client.

3.When issuing two separate flight tickets which are linked to each other (for example with airline NIKI to Munich and subsequently a separate ticket with airline Lufthansa to Johannesburg), none of the airlines are liable for any damages that would be caused to the client if one of the flights is canceled or has a shifted departure time so that the client will miss the next flight, nor is the airline obliged to pay a replacement ticket for a satisfactory flight time. The client has no right to compensation neither from NADOSAH, spol. Ltd. These regulations apply equally to low-cost airlines as well as conventional airlines.

4.If a client will not board the airplane at any section of the journey (in case of flight ticket that consists of several sections of the route, e.g.: Košice – Prague – Atlanta and back Atlanta – Prague – Košice), the airline is entitled and can cancel all other sections on the flight ticket and the passenger will lose the opportunity to board on other segments.

III. CHANGE AND CANCELLATION OF THE FLIGHT TICKET

1.Reservations can be modified, changed or canceled at no extra charge until the time of payment. Once the ticket is issued, all changes and cancellations are subject to tariff conditions of particular flight ticket. NADOSAH, spol. Ltd. charges an administrative fee of 40 € / person in case of cancellation or changes on already issued flight tickets. Cancellation of low cost airlines is not possible (Ryanair, EasyJet, Wizzair and many more.) Administrative charges are charged to the amount of charges determined by the airline and handling charges of NADOSAH, spol. Ltd. for issuing the ticket. Handling fee NADOSAH, spol. Ltd. is 17€ in case of complete booking through on-line system; in the case of a reservation that will be processed manually by call center staff and in the case of change/correction of reservation this fee can be increased. It only applies to air flights issued through AMADEUS. In case of return of the returned amount by postal voucher a charge of 7€ (210,88, -Sk) will be charged in addition to the administrative fee and the airline fee. In the reservation for an individual, it is not possible to change the name of the passenger under any circumstances. (Exceptions are some low-cost airlines that allow the change for a fee). It is possible to create a new reservation according to the current price conditions and according to the currently available flights.

IV. PAYMENT AND RESERVATION OF THE FLIGHT TICKET

1.The client may pay for the tickets and other services in the following way:

a)Bank transfer / direct deposit on account – either on the basis of the generated advance invoice that the client will receive via e-mail if he requested it and if not the client may pay on the basis of the provided documents (account number, variable symbol, transaction description). Client may pay the total amount on the invoice to any bank account of NADOSAH, spol. Ltd.

b)Through internet banking of Slovenská sporiteľňa, Tatra banka, ČSOB, VÚB banka and UniCreditBank.

c)In cash at a branch office in PREŠOV, ZOC MAX, Vihorlatská 2 / A or on Weberova ulica no. 2 in PREŠOV.

d)Credit card – only for holders of embossed credit cards (payment cards will not be accepted). Not all airlines and all fares can be paid by credit card. If the client enters this form of payment and the ticket can not be paid by credit card, the client will be notified by telephone or via e-mail by call-center agent. The client undertakes to use only the credit card that he is authorized to dispose of. NADOSAH, spol. Ltd. is not responsible for complaints in the event that the card is misused and any damage will reclaim from the client. Credit card payment takes place in two transactions. Ticket price, airport charges, PTA expense – this price is withdrawn directly by the airline. Fee for issuing a ticket, delivery of a ticket by a courier service – this price is debited to a client as a separate transaction. If any of the transactions can not be made, the client will be notified by telephone. The client is obliged to pay that amount on the day of notification of this fact to any of the accounts of NADOSAH, spol. Ltd. in accordance with Article IV point 2 of these General Terms and Conditions. Otherwise, the flight reservation will be canceled on the day the ticket is issued without any claim for damages by the client.

2.The client is required to pay the ticket correctly and on time according to the due date on the invoice (Monday – Friday until 17:15). The invoice is paid for when the total invoiced amount written on the invoice is credited to any account of NADOSAH, spol. Ltd.

3.If the total invoiced amount is credited to the company account after these hours, NADOSAH, spol. Ltd. is not responsible for canceling the reservation, changing the price, tariff or other conditions of the ticket.

4.In case of non-compliance with the above mentioned conditions of payment, resp. In case of late payment the client will be charged an administrative fee of € 7 (210.88, -Sk) upon refund. The client will be charged an administrative fee of 7 € (210.88, -Sk) even in case of returning the overpayment to the total invoiced amount. If the client wishes to return the overpayment by postal bill he will be charged a processing fee of 7 € (210.88, -Sk) in addition to the administrative fee.

5.The Customer is required to enter the invoice number as a variable symbol when paying. Failure to show the correct variable symbol is considered as a non-payment of an invoice with all the consequences.

6.The Customer in accordance with § 75 par. 6 of Act no. 222/2004 Z.z. on value added tax as amended agrees that NADOSAH, spol. Ltd. can issue the invoice electronically. The customer agrees to receive such an invoice by e-mail.

7.In case the customer requests delivery of the services and invoice with a later payment term, he agrees that NADOSAH, spol. Ltd. will issue a charged fee of 20€ without VAT for each unpaid invoice that is not paid within 20 days of its issue. Reminders will be sent at weekly intervals always with a new reminder until the invoice is fully paid. The maximum number of charged reminders is 3 for each delayed and unpaid invoice. If the client does not pay even after that, NADOSAH, spol. Ltd. will proceed to recovery of claims by all legal means.

8.The client is only allowed to make good-value bookings, which are also obliged to pay according to the payment terms that will be generated. The creation of all reservations is linked to the payment obligation. In case, that the client creates a reservation for a ticket, but can not pay for it for objective reasons, he must deliver to the NADOSAH, spol. Ltd. documents that will prove that fact. In the case that the client creates a reservation of a ticket, which subsequently fails to pay without giving the reason, NADOSAH, spol. Ltd. may issue an invoice to the client to cover the costs of making a reservation of € 5 for each such booking.

V. DELIVERY OF THE FIGHT TICKET

1.Tickets and other products will be issued and sent to the client immediately after the payment, that means after the total amount for product/s is credited to the account of NADOSAH, spol. Ltd.

2.Tickets and other products will be delivered to clients as follows:

a)Electronic tickets and other products will be delivered to clients by email. Printed confirmation from the mail is enough to prove the client’s claim.

b)Paper tickets and products of other services will be delivered to the client free of charge through the Slovak Post within the Slovak Republic. NADOSAH, spol. Ltd. is not liable for damages caused to the client in case of delay caused by the Slovak Post. The client can pay for delivery by courier and the price depends on the particular shipment. In case of paper tickets, the client can ask for a service – Prepaid Ticket Advice – issuing of flight ticket at airport before departure (PTA). However, not all airlines provide such service therefore in each particular case it is necessary to request verification of availability and the fee for the service.

3.It is the client's respon­sibility to check his flight at www.checkmytrip.com (the site is in English language) where he will insert his reservation code (or order identification code) into field „AMADEUS Reservation number“ and enter his / her surname, resp. surname of the passenger (without diacritics) into field „Passanger's Last name“ at least 24 hours before departure. It is important if the airline changes the departure time or cancels the flight. NADOSAH, spol. Ltd. has no responsibility for any canceled flights by the airline or for changed departure times. The client is required to reclaim all potential damages directly from the carrier.

VI. SPECIAL CONDITIONS FOR SALE OF TRAVEL TICKETS

Terms and Conditions and Principles of Sale of tickets for bus lines sold by NADOSAH, spol. Ltd. are part of contracts of the sale of international travel tickets, which are concluded with transport companies. NADOSAH, spol. Ltd. performs only as an intermediary when concluding a contract between a client and a carrier. By concluding a contract, rights and obligations are created directly to the passenger and the carrier. The passenger is aware that NADOSAH, spol. Ltd. does not provide transportation or related services and therefore is not responsible for their proper and timely performance or for any personal or financial damage to the health or property of the passenger. If the buyer is not a passenger, the seller NADOSAH, spol.s.r.o. is not responsible for insufficient information about the boarding place that will be received (not received) by the passenger. Any complaints about transport or related services must be resolved by the carrier (bus company). If the passenger makes a complaint through NADOSAH, spol. s.r.o., he takes note that no claims arise against NADOSAH, spol. Ltd. Because this company is only helpful in his complaint. Complaints fall exclusively within the carrier's com­petence and it is not within the scope of NADOSAH, spol. Ltd. to affect the duration or outcome of complaint. Travel ticket: for international connections and transfers we issue a ticket with passenger’s name and the ticket is valid for the route and link written on the ticket. The travel ticket is non-transferable. Passengers are shown on the bus with a ticket or ticket number as permitted by the transport company. Interfering with ticket data is inadmissible. Cancellation of tickets is possible according to the conditions of the particular company with which the passenger has purchased TT (travel ticket). Cancellations can be made directly at our branch offices or if the carrier so allows, also by telephone at the working time listed in the contacts. If a passenger wants to cancel a ticket outside of our working hours he is required to contact the carrier with whom he has purchased TT. Travel passes can be taken by the client personally at the branches of NADOSAH, spol. s.r.o., a ticket may also be sent by email if the carrier allows so. If necessary, it is possible to send TT by post office, postage is paid by the client – 1€. Cancellation conditions after the purchase of tickets – INTERBUS Ltd. – more than 24 hours until departure is a charge of 25% of the ticket price, less than 24 hours and more than 12 hours until the departure of the bus is charged 50% of the ticket price, less than 12 hours until departure a cancellation fee of 100% of the ticket price is charged; tickets can not even be changed, BRITANNIA CONNECTIONS Ltd. – more than 48 hours before departure a cancellation fee is 20% of the ticket price, less than 48 hours, and more than 12 hours before departure is a cancellation fee is 50% of the ticket price, less than 12 hours until departure a cancellation fee is 100% of the ticket price, SAD PREŠOV a.s.- more than 48 hours before departure, a cancellation fee is 20% of the ticket price, less than 48 hours, and more than 2 hours before departure a cancellation fee is 50% of the ticket price, less than 2 hours until departure the claim for refund is void. CASSOVIA EXPRESS Ltd. Ticket can be canceled / changed more than 24 hours before the transfer is made for a cancellation fee of 5 EUR / person / route. Passengers must be insured before commencing transport by Cassovia Express Ltd. and without insurance they can not board. If the passenger boards without travel insurance, the passenger shall waive the claim for damages caused to him by the carrier. If the passenger’s flight is delayed and his boarding on is at risk, the passenger is obliged to immediately notify the carrier of the fact on the telephone number written on the ticket as well as notify the carrier about the estimated time of arrival. Based on this notice the carrier may delay the transportation for the announced delay time, but not more than 20 minutes from the scheduled time of departure, or allow the passenger to board on the closest possible link if the occupation allows it. There is no legal entitlement to such a change. The driver may refuse to redeem transport or not complete ongoing transport if it is not allowed by he technical condition and road accessibility or safety and traffic flow along the route of transport, in particular as a result of weather, road damage or traffic accidents; the passenger during the journey, despite the driver's warning smokes in the taxi, consumes food and beverages or feeds transported animal, manipulates with a hand luggage in the front seat, with newspapers, a map or other matter that may limit the driver's view or endanger the driving of a taxi or otherwise endanger its safety, pollute the interior of the vehicle, unnecessarily change the route and the purpose of the transport or otherwise raise concerns about the safety, health and life of the driver or passenger; the passenger has a luggage which, by virtue of its size, size, weight or shape, can not be transported at any time or intends to transport animals which, by reason of their size, number or behavior can not be transported in the passenger compartment or in the luggage compartment. By paying and accepting a ticket the client agrees with ticket details unconditionally and without reservation accepts the transportation conditions of the transport company and the general terms and conditions of sales agent NADOSAH, spol. Ltd. The carrier is entitled to require passengers to reimburse travel expenses for carriage in accordance with the applicable tariff and in the form of this PP if the passenger purchases a ticket at a different tariff than he should (passenger under 25 years) , such a ticket will be considered void and if the passenger wants to be transported he must pay a new ticket at the correct tariff (passengers over 25 years).

VII.GENERAL CONDITIONS FOR SALE OF ACCOMMODATION

1.This part of the General Terms and Conditions regulates the specific relations between the client and NADOSAH, spol. Ltd. resulting from the sale of the accommodation. The sale of accommodation is appropriately covered by other provisions of the General Terms and Conditions for the sale of tickets and other products, except for Article 1.

2.Only good-value reservations will be considered as a client's reser­vation. If NADOSAH, spol. Ltd. assess that the reservation was made with the intention to fill and hold several free dates, NADOSAH, spol. Ltd. reserves the right to cancel the reservation.

3.The client is responsible for the accuracy of all data that he provides to NADOSAH, spol. Ltd. The client undertakes to pay all fees if he provides incorrect data. The title, name, birth date of the children must be the same as those in passport and / or the citizenship card. If the details on the booking confirmation are not correct, the client undertakes to inform NADOSAH, spol. Ltd.

4.A special request for a hotel such as non-smoking, adjacent or interconnected rooms will be accepted but NADOSAH, spol. Ltd. can not guarantee their fulfillment. Rooms for disabled people have usually barrier-free access but they are not necessarily equipped with elements for the seriously disabled.

5.NADOSAH, spol. Ltd. will issue a voucher to the client with a reservation number. It is a client’s duty to show a valid voucher at the hotel reception because it confirms the client’s enti­tlement to accommodation.

6.In most hotels it is possible to check in at 14:00 at the earliest but in some countries, especially in the USA, it can be later than 16:00. The arrival of the client at a hotel later than 18:00 of local time is recommended to notify in advance at booking. Hotels are entitled to free rooms (cancel reservations) if the client does not check in until 05:00 (local time) of the day following the day he should have arrived.

7.NADOSAH, spol. Ltd. develops the maximum effort in cooperation with partners to provide only correct hotel information and news. NADOSAH, spol. Ltd. is not responsible for any damage if it was proven that information or reports about hotels are incorrect or incomplete.

8.Claims relating to accommodation should be reported to NADOSAH, spol. Ltd. as well as directly to hotel or service provider on the spot.NADOSAH, spol. Ltd. is not responsible for any problems that might have been avoided during the client's stay as long as they notify the hotel or service provider. The client is obliged to inform NADOSAH, spol. Ltd. within 28 days of the day of the event that led the client to claim and provide all evidence documenting the subject of the claim.

9.NADOSAH, spol. Ltd. acts exclusively as an intermediary when providing accommodation. For this reason, NADOSAH, spol. Ltd. shall not be liable for personal injury, illness, damage to property, other loss, expenses of any kind incurred directly or indirectly due to a hotel or other service provider providing or performing a service booked through NADOSAH, spol. Ltd.

10.Company NADOSAH, spol. Ltd. hereby declares that any hotel accommodation ratings stated in the hotel information (eg the hotel's star sign) were not executed and may not be in accordance with the Decree of the Ministry of Economy of the Slovak Republic no. 419/2001 Coll., which regulates the categorization of accommodation facilities and classification signs for their inclusion in classes.

11.When the client is booking accommodation, he is aware that the accommodation service is sold as a stand-alone service. This is also the case if the accommodation is booked together with a ticket, insurance or other service and these are listed in one reservation, resp. on one invoice. Such a multiple-order of services can not be considered as a collective tour but all services stand out separately. Company NADOSAH, spol. Ltd. is not responsible for any financial or non-financial damages incurred by the customer due to the change or cancellation of the flight and the non-use of the remaining ordered services (in particular accommodation and insurance).

12.Cancellation of the unpaid reservation is free of charge.

13.Once the voucher has been issued, all changes and cancellations of the hotel or the hotel network are subject to it. NADOSAH, spol. Ltd. for any cancellation and changes to already issued vouchers (bills) charges an administrative fee of 33 € (602,52,–Sk) / voucher. It is not possible to change the name of the passenger under any circumstances in the reservation for an individual. It is only possible to create a new reservation according to the current price conditions and according to the current available accommodation options. It is not possible to change the name of the individual on voucher, resp. it depends on the conditions of the hotel.

14.These terms are valid from January 1st, 2010 and they are available at websites of NADOSAH, spol. Ltd. and in printed form at the headquarters of NADOSAH, spol. Ltd., Weberová 6967/2, 08001, Prešov.

VIII.GENERAL CONDITIONS FOR SALE OF SALE STAYS

1.Booking of sale stays is obligatory upon confirmation and payment for selected services.

2.Payment for stays can be realized by a payment / credit card or transfer to one of the accounts of NADOSAH spol. Ltd.

3.Company NADOSAH spol. Ltd. will send after a successful payment for the services an email to the client announcing that the payment has been successful. The booking of the ordered services will be confirmed by email within two business days (within the opening hours of NADOSAH Ltd.). Travel instructions (voucher, tickets, or other necessary documents) will be sent to the client approximately 7 days before departure.

4.Company NADOSAH spol. Ltd. is not responsible if the airline changes time of departure after the client has purchase the ticket. At the same time NADOSAH spol. Ltd. reserves the right to change the hotel due to the capacity. After changing, the hotel quality and standard will be the same or higher than the original offer. After the confirmation and payment the order becomes binding and it can not be canceled. Once it is confirmed, no changes to the reservation can be made. Cancellation of ordered services after purchase is not possible. Passenger information must be entered exactly as written in the travel document. Change of name after confirmation of reservation is not possible.

5.All listed services of sale stays are separate services from different contractor combined into one package at a discounted price. None of the listed services has been contracted by company NADOSAH spol. Ltd. and their availability is controlled during the entire time of the publication of the offer. After paying for the selected sale stay, NADOSAH spol. Ltd. will immediately ensure the issuance of all documents for a sale stay including electronic tickets, accommodation vouchers and extra services vouchers if they are part of the package. By issuing electronic tickets, accommodation vouchers and extra services vouchers, NADOSAH spol. Ltd. ensures that all the above services are paid in full to the airline's orga­nizer, accommodation facility or provider of extra services.

IX. GENERAL TERMS AND CONDITIONS FOR ISSUING TRAVEL INSURANCE

1.Company NADOSAH, spol. Ltd. on the basis of mandated contracts concluded between insurance companies UNION, a. s. located at Bajkalská 29 / A, 813 60 Bratislava 1, Europäische Reiseversicherung AG, organizational sector Slovensko, a.s., with the seat of Pribinova 25, P.O. Box 4, 810 11 Bratislava, ID: 36 681 512 (hereinafter referred to as „insurance companies“) and NADOSAH, Ltd. is authorized to conclude travel insurance policies for clients. The insurance contract is deemed to be closed on the day when NADOSAH, spol. Ltd. received full payment for insurance. The exact scope of coverage and conditions are listed in General Insurance Conditions of Insurance Companies and in Contractual arrangement of the insurance companies for travel insurance, which are available at Internet portal www.nadosah.sk. After the conclusion of the insurance contract, the client will receive Confirmation of the conclusion of the insurance contract and client card.

2.The client acknowledges that the insurance relationship arises directly between the client and the insurance company. In the event of indemnification of the insurance event the insurance company is in direct relationship with the client and NADOSAH, spol. Ltd. cannot assess the existence or the amount of claimed claims from that relationship. The Client hereby acknowledges that any claim arising out of an insurance relationship will be enforced directly to the insurer. With regard to § 1 par. 1 point. g) of Act no. 340/2005 Z.z. on Insurance Intermediation as amended (hereinafter referred to as the „Insurance Intermediation Act“) NADOSAH, spol. Ltd. declares that the Insurance Intermediation Act does not apply to the aforementioned mediation of insurance.

X. GENERAL TERMS AND CONDITIONS FOR PROCUREMENT OF VISAS

1.Company NADOSAH, spol. Ltd. Within the scope of services mediates services related to the provision of visa. If the client is interested in obtaining the visa, the client will send his request via e-mail to info@nadosah.sk or fill in the contact form at www.nadosah.sk/viza or announce it by telephone or personally. The client is obliged to to deliver all the required documents and documents for obtaining visas to the company NADOSAH, spol. Ltd. The delivery of documents and documents related to the provision of visas can be delivered by post office or personally at sales places of the company. By delivering all necessary documents and vouchers the client agrees with the processing of personal data. NADOSAH, spol. Ltd. acts exclusively as an intermediary when providing visas. For this reason, NADOSAH, spol. Ltd. shall not be liable for any damages incurred to the client as a result of the failure to issue visas by the relevant embassy. Regarding cancellation of a given order for the issuance of visas by client, it is necessary to cancel the order at the latest until all the documents have been submitted to individual representative offices. Visa fees are irrecoverable irrespective of the success of the issuance of visas. NADOSAH, spol. Ltd. is not responsible for the truthfulness of the data that the client provided and the company is not obliged to check and verify the accuracy and truthfulness of the client's data. NADOSAH, spol. Ltd. it does not guarantee the issuance of visas by the relevant embassy, even in the case of tickets purchased by clients through the reservation system nadosah.sk, the time and the terms for issuing visas are governed by the rules of the embassy.

XI. GENERAL TERMS AND CONDITIONS FOR THE RECEIPT OF PAYMENT CARDS 1.NADOSAH, spol. Ltd. reserves the right not to accept the customer's payment card if the seller acknowledges that the transaction is unprofitable.

XII. PERSONAL DATA OF THE CLIENT AND THEIR PROTECTION

1.The client declares that in accordance with § 10, paragraph 3, b) of Act no. 122/2013 Z.z. on the Protection of Personal Data as amended (hereinafter referred to as the „Personal Data Protection Act“) agrees that NADOSAH, spol. Ltd. Can process his personal data that he provided when booking products through NADOSAH, spol. Ltd. (hereinafter referred to as „personal data“). If the customer is a natural person, he / she will provide his / her name, surname, permanent address with the zip code of the first passenger on reservation, state, telephone number and e-mail address when purchasing a ticket and other services. If the client buys any insurance he must also provide the date of birth.If the client is a legal person or a tradesman he must also provide in the last step of the reservation his billing information i.e. name of his business, address of the company headquarters with zip code, company ID, tax ID, VAT registration number. If the airline requires additional documents (passport number, citizen's card number, number of airline loyalty card (such as Miles and More cards), copies of the Citizen's Card, credit card number), the client will be informed by phone or e-mail to the provided email address. NADOSAH, spol. Ltd. reserves the right to non-delivery of the product in the event that the client does not provide such documents or does not provide them in time, without any claim for damages that would have arisen to the client if the product will not be delivered. If the client provides false, incomplete data, NADOSAH, spol. Ltd. reserves the right to cancel the reservation immediately, resp. to adjust the price or call for compensation in full amount for any damage caused by false data. In that case, NADOSAH, spol. Ltd. does not bear any responsibility for damages incurred to the client.

2.The client agrees with processing, making available and using his / her personal data in a way that corresponds with the nature of the personal data for purposes related to providing services by NADOSAH, spol. Ltd. as well as for correspondence between the parties for a period of 10 years.

3.The client agrees with processing, making available and using his / her personal data for the direct marketing of NADOSAH, spol. Ltd. for ten years. Under § 20 par. 3 point. a) of the Personal Data Protection Act, the client is entitled to object to the processing of their personal data if the client assumes that the personal data are or will be processed for the purposes of direct marketing without the client’s consent and therefore the client ask NADOSAH, spol. Ltd. to dispose of his personal data.

4.The client agrees that NADOSAH, spol. Ltd. can commission an intermediary with processing. The client agrees to the cross-border flow of his / her personal data solely for the purposes of issuing his / her ticket, trip, accommodation, insurance mediation or direct marketing of the airline, resp. airline associations, which realized booked flight and other service suppliers and contractual partners of NADOSAH, spol. Ltd.

5.The client hereby grants NADOSAH, spol. Ltd. consent to the copying and scanning of the official documents necessary for the verification and confirmation of the data that the client provided to NADOSAH, spol. Ltd. when booking an airline, trip, accommodation or insurance.

6.The client declares that all data he provided are true. The client declares that he is aware of the consequences of providing false information, in particular the fact that such a procedure could be classified as a criminal offense.

7.The client hereby empowers NADOSAH, spol. Ltd. to verify provided data about credit card at the appropriate call center of the bank or credit card company.

XIII. CUSTOMER DECLARATION

1.By signing the contract, the client agrees that the rights and obligations of the client as well as the rights and obligations of NADOSAH, spol. Ltd. will be managed under these business conditions.

2.NADOSAH, spol. Ltd. acts only as an intermediary when concluding a contract between carrier and client. By concluding a contract, rights and obligations are created directly to the passenger and the carrier. The passenger is aware that NADOSAH, spol. Ltd. does not provide transportation or related services and therefore is not responsible for their proper and timely performance or for any personal or financial damage to the health or property of the passenger. Any complaints about transportation or related services shall be resolved by the carrier (airline, bus or other company). If the passenger makes a complaint through NADOSAH, spol. Ltd. He must take note that no claims arise to NADOSAH, spol. Ltd. because the company is only helpful in his claim. Complaints fall exclusively within the carrier's com­petence and it is not within the scope of NADOSAH, spol. Ltd. to affect duration or the result of the complaint.

3.By sending contact forms from the sites managed by NADOSAH, spol. Ltd. the visitor agrees that his / her email address may be used to send occasional advertising leaflets exclusively from NADOSAH, spol. Ltd.

4.NADOSAH, spol. Ltd. is only responsible for fulfilling its obligations regarding the conclusion of the contract. The client is obliged to deliver in writing any complaints concerning the services of NADOSAH, spol. Ltd. in writing to NADOSAH, spol. Ltd. without undue delay, but no later than 15 days from the date of the occurrence of damage. The client will receive response within 28 days of delivery.

5.It is the duty of the client to check the correctness of the data in the reservation and subsequently in the issued ticket or bus ticket upon their receipt. By receiving a flight ticket, itinerary or travel ticket, the client agrees with provided data. It is also in the interest of the client to become familiar with the conditions for the change or cancellation of the already issued flight ticket, bus ticket or accommodation.

6.The client acknowledges that NADOSAH, spol. Ltd. is not required to check any changes to the reservation before purchasing a flight ticket or a bus ticket or possible changes of conditions of carriage after purchasing the flight ticket or travel ticket and to notify the client of that information. NADOSAH, spol. Ltd. must provide such information only if the carrier provided such information to NADOSAH, spol. Ltd. Therefore, it is the duty of the client to check his flight at www.checkmytrip.com prior to departure (this page is in English, it is not possible to check Ryanair flights there) where he will insert his reservation code (or order identification code) into field „AMADEUS Reservation number“ and enter his / her surname, resp. surname of the passenger (without diacritics) into field „Passanger's Las­t name“.

XIV. COMPLAINTS

1.The client notes that, given the fact that Nadosah, spol. Ltd. is not a provider of air transport, accommodation, bus and other transportation or other products offered by Nadosah, spol. Ltd. in particular via websites and activities of Nadosah, spol. Ltd. are limited to ensuring product reservation for a particular provider or a person authorized to do so, Nadosah, spol. Ltd. is competent to deal with complaints exclusively in relation to the proper security and booking of clients of the requested product.

2.If the passenger files a complaint through Nadosah, spol. Ltd. which is subject to supplier which is competent to deal with it, the client that no claims arise to Nadosah, spol. Ltd. Because this company is only helpful in the complaint. Nadosah, spol. Ltd. Will forward such complaint to the relevant contractor and inform the client about this fact. It is not within the scope of NADOSAH, spol. Ltd. to affect duration or the result of the complaint and the supplier of the product is solely responsible for the fulfillment of the terms and conditions for complaint handling.

3.Nadosah, spol. Ltd. is only responsible for fulfilling its obligations regarding reservation to clients of the required service. Any complaints concerning these services of Letenky.sk are required to be delivered by the client in writing to Nadosah, spol. Ltd. without undue delay, but no later than 15 days from the date of the occurrence of an error. The client is obliged to provide the true information and all the information relating to the provision of the claimed service in the complaint as well as to provide all the evidence documenting the subject of the claim. Nadosah, spol. Ltd. will acknowledge receipt of the complaint to the client. If it is not possible to settle a client's claim earlier, Nadosah, spol. Ltd. shall settle the claim and the company will notify the client about its outcome no later than 30 days from the date of delivery. If it is not possible to provide a complaint on the basis of the facts that the client stated, Nadosah, spol. Ltd. will inform the client of this fact and ask for further information or documentation necessary for the handling of the complaint and the client is obliged to provide such information to Nadosah, spol. Ltd. without any unnecessary delay.

4.The client acknowledges that the entire claim under this part of the Business Terms and Conditions shall be provided by e-mail unless it has been determined by Nadosah, spol. Ltd. or unless clients requested otherwise.

5.The client will be informed of the outcome of the complaint immediately after the termination of the complaint by e-mail in which he will receive the official result of his complaint.

6.Further conditions of claims related to individual products are given in more detail in the relevant section of these Terms and Conditions.

XV. FINAL PROVISION

1.Delivery of documents between the client and NADOSAH, spol. Ltd. is done electronically on the client's e-mail address or postal address. In case of electronic delivery of documents if NADOSAH, spol. Ltd. does not obtain error message about the impossibility of delivering the document to the client's email address, the document is deemed to have been delivered. In case of delivery by postal office, if the client fails to accept the letter, the document is deemed to have been delivered by the expiration of the third day after the return of the undelivered consignment to NADOSAH, spol. Ltd.

2.Visa duties and travel documents. Passengers are required to check travel documents and visa requirements not only for the destination but also for the transit destination. Passengers are fully responsible for their travel documents, their quality, readability and their validity. The minimum validity of travel documents varies across Europe and is different for journeys outside Europe. Every passenger is responsible for the validity of his document and NADOSAH, spol. Ltd. Id not obliged to inform the client about it. This information can be found at www.mzv.sk., NADOSAH, spol. Ltd. is not responsible for any damage to the client due to his lack of knowledge of any visa requirements.

3. By purchasing a flight ticket, a bus ticket, insurance, accommodation or other services, the client declares that he got acquainted with the above-mentioned general terms and conditions, that he has understood the above-mentioned general terms and conditions and fully agrees with them.

NOTE: For the transportation of passengers on links which destination airport or stop is country other than the country of departure the Warsaw Convention applies, which in most cases limits the carrier's liability for killing or injury of the passenger as well as for loss of baggage and damage to the baggage. See also a note headed „Advice to International Passengers on Limitation of Liability“ and „Notice of Baggage Liability Limitations“.

CONDITIONS OF THE TRANSPORT CONTRACT

Under the term „ticket/flight ticket“ used in this agreement we mean a flight ticket and a luggage ticket that include these conditions and notifications; „carrier“ means any air carrier that transports or undertakes to transport a passenger or his luggage according to this flight ticket or provide any services related to such air transport. „Warsaw Convention " is the Convention about the unification of certain rules for air transport signed in Warsaw on 12th of October 1929 or the same convention as amended by the Hague Protocol from 28th of September 1955, whichever may be used. The transport carried out according to this ticket is governed by the rules and limitations of liability laid down in the Warsaw Convention with the exception of traffic which is not considered to be "international traffic“ within the meaning of this Convention. Unless this is in contradiction with the above, the transportation and other services provided by each carrier are governed by (i) provisions mentioned in this ticket, (ii) applicable tariffs, (iii) transport regulations and the relevant carrier's regu­lations which are part of them (and they are available on request at the carrier's offices), except for transportation between a place in the United States or Canada and any other place outside their territory covered by the tariffs in force in those countries. The name of the carrier may be written abbreviated, the full name and its abbreviation is given in the carrier's fares, regulations or schedules; the carrier's address is the departure airport marked next to the first abbreviation of the carrier's name in the ticket; contract stops are the places marked in this ticket or the places specified in the carrier's flight schedules as regular stops on the passenger's way; the transport that shall be carried according to this ticket progressively by several carriers is regarded as a single operation. When issuing a ticket to a carrier on the routes of another air carrier, the air carrier shall issue the ticket only as its intermediary. Any exclusion or limitation of the carrier's liability will apply to the intermediary employee and carrier's repre­sentative as well as to any person who has used the airport of the carrier for transportation as well as to his intermediary, employee and representative and will do so for their benefit. The registered luggage will be issued to the holder of the luggage ticket. Damage of baggage in international traffic must be reported in writing to the carrier immediately after the damage has been discovered, not later than seven days after the date of receipt of the luggage; in case of delay the complaint must be filed within 21 days from the date of release of baggage. For national transportation see tariffs or terms and conditions of transportation. This ticket is valid for transportation for one year from the date of issuance unless otherwise specified on this flight ticket, in the carrier's tariffs, transportation terms and conditions or the applicable regulations of a carrier. The fare for transportation according to this flight ticket is subject to change prior to commencement of transportation. The carrier has the right to refuse transportation if the relevant amount for transportation has not been paid. The carrier shall endeavor to transport passengers and baggage as quickly as possible; times stated in the flight schedules or elsewhere are not warranted and do not form part of this contract. Without prior notice the carrier can represented by other carriers or use another airplane. The carrier can also change or omit the landing sites indicated on the ticket if necessary. Flight schedules may be changed without prior notice. The carrier is not responsible for missed connections. Passengers must obey official travel regulations they must submit exit, admission and other required documents and must arrive at the airport until the time specified by the carrier or if such time is not specified, sufficiently in time to resolve formalities related to departure. No intermediary, employee or representative of the carrier is entitled to amend, modify or terminate any provision of this Agreement. THE CARRIER RESERVES THE RIGHT TO DENY TRANSPORTATION TO ANY PERSON WHO VIOLATED LAWS OR TARRIFS OR REGULATIONS OR RULES OF THE CARRIER AFTER OBTAINING THE FLIGHT TICKET. Issued by the Transporter, whose name is in the „Issued by“ section on the front of the flight ticket and the baggage/luggage ticket. SUBJECT TO TARIFF REGULATIONS.

  • NOTICE FOR INTERNATIONAL PASSENGERS ABOUT LIMITED LIABILITY

Passengers on the route whose part of final destination or stop is in other country than the country of origin are being notified that the provisions of the Treaty known as the Warsaw Convention may be applicable for the whole journey, including any part of the journey in the country of origin or destination. For such passengers on the way to, from or at the agreed stop in the United States of America, the Agreement and the special shipping contracts projected into the applicable tariffs provide that the liability of certain carriers, participants in such special contracts, for the death of the passengers or their injuries in most cases of proven damage is limited so that it does not exceed 75 000 USD per passenger and that this liability up to this limit will not depend on the negligence of the carrier. For such passenger traveling through a carrier who is not a participant in such special contracts or for the passengers who are not on the way to, from or at a stop in an agreed stopping place in the United States of America, the liability of the carrier for death or injury to passengers in most cases is limited to approximately 10 000 or 20 000 USD. The names of carriers – participants of such special contracts are available at the ticket offices of these carriers and are available for inspection at your request. Additional security can usually be obtained by insurance of the passenger in a private company. Such insurance is not affected by any limitations on carrier’s liability under the Warsaw Convention or similar special transport contracts. For more information, contact your airline or insurance company. Note: Limitation of liability exceeding 75 000 USD includes statutory fees and expenses except for the claim in a country where there is a provision for special statutory fees and expenses; in this case, the threshold value will be 58 000 USD without legal fees and expenses.

  • NOTIFICATION ABOUT GOVERNMENT TAXES AND FEES

The price of this ticket may include taxes and fees levied by government agencies on air travel. These taxes and charges, which may represent a significant part of the price of air transportation and they are included in the travel or they are listed separately in section „TAX / FEE / CHARGE“. At the same time, the passenger may be required to pay the extra charge and fees that have not yet been collected. The following note does not apply to tickets sold in the United States of America for transportation originating in the United States.

  • DENIAL OF BOARDING

In countries where Compensation rules for denial of boarding are in force carriers use compensation plans for passengers with a confirmed reservation who could not board due to seat unavailability due to flight overrun. More detailed information on these plans is available at the airline offices. The carrier will automatically cancel the next flight in the event of non-use of the first flight segment of the ticket.

  • TIME OF DEPARTURE

Hours written on this flight ticket or in the flight plan (if listed) are the time of departure of the airplane. Hours for check-in (pre-departure registration), as specified by the carrier or flight schedule represent the latest time when passengers can be accepted for departures and taking into account the time needed to accommodate all the necessary formalities. Flights can not be delayed due to passengers and delayed arrivals and in these cases no liability can be assumed. The usual check-in start is 2–3 hours before departure (which is also the recommended time of arrival at the airport), the end of check-in is usually 45 minutes before departure.

  • OBJECTS WHOSE TRANSPORTATION IS PROHIBITED

The transport of the following dangerous objects in passenger’s luggage is forbidden for safety reasons: compressed gases – (frozen at very low temperatures, flammable, non-flammable and poisonous); such as propanebuthane, liquid nitrogen, oxygen including aqua-lungs). Chemicals such as acids and bases wet batteries and mercury. Explosives, ammunition and pyrotechnic material. Flammable liquids and solids – lighters and lighter chargers, MATCHES, coatings and thinners. Radioactive material. Safety boxes and cases with safety equipment installed. Oxidants such as chlorine lime and peroxides. Poisons and infectious agents such as insecticides, herbicides and live virus material. Other dangerous objects, such as magnetic material, irritant or resistive substances. Medicaments and toiletries can be transported in limited quantities, which is essential and proportionate to the length of the flight, such as hairspray, perfume, and alcohol-containing medicines. Many of these items may be carried as an air cargo, provided that their packaging complies with the airworthiness code applicable to air cargo. Further information is available on request.

  • WARNING ABOUT LIABILITY LIMITATIONS OF BAGGAGE

Liability for loss, delay or damage to luggage is limited unless a higher value is declared in advance and the applicable fee is paid. For most international transportation (including national sections of interstate routes) the limitation of the guarantee is approximately USD 9.07 per pound (1 lb = 0.45kg), i.e., 20.00 USD / kg for hand baggage and USD 400.00 per passenger. In the case of travel only between places in the US, a federal prescription requires that any airline liability limit for the baggage must be at least $ 2,500 per passenger. For certain types of items, an elevated can be declared. Some carriers do not assume any liability for fragile valuable or quickly spoiling. Further information can be obtained from the carrier.

  • BAGGAGE

Hand baggage: Passengers are usually allowed to carry baggage free of charge and restrictions may vary according to specific airlines, class and route. Limit override of the free shipping limit may be charged. For more information, contact your travel company or airline. For more information and links to airline websites, visit http://www.iata.org/bags.

Name and address of the supervisor: SOI Inspectorate for Prešov Region, Obrancov mieru 6, 080 01 Prešov 1, Department of Technical Control of Products and Consumer Protection, tel. No .: 051/7721 597, Fax No .: 051/7721 596.